Order Processing
All orders are processed within 2–5 business days unless otherwise noted.
Orders are not processed, shipped, or delivered on weekends or holidays.
During peak or seasonal periods, processing times may be slightly extended. If there will be a significant delay in shipping your order, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping is included with all Birdees Box subscriptions.
Estimated delivery times vary by region:
- Ontario: 2–5 business days
- Coming Soon - Quebec and Western Canada: 3–8 business days
- Coming Soon - Atlantic Canada: 4–8 business days
Local Delivery (Sudbury & Surrounding Area)
We offer local delivery within select Sudbury-area postal codes.
If eligible, this option will appear at checkout.
Local deliveries are typically completed within 2–4 business days after order processing.
Shipping Carriers
Orders are shipped via reputable Canadian carriers.
Tracking information will be provided once your order has shipped.
Carrier delays, weather disruptions, and service interruptions are outside of our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If a package is returned due to incorrect or incomplete address details, additional shipping fees may apply for reshipment.
Damaged Packages
If your order arrives damaged:
-
Please contact us within 48 hours of delivery.
-
Include photos of the packaging and contents.
-
Retain all packaging materials until the issue is resolved.
We will work with you to resolve the issue promptly.
Lost Packages
If tracking shows delivered but you cannot locate your package:
-
Check with neighbors or building management.
-
Contact the shipping carrier directly.
If the issue remains unresolved, please contact us and we will assist where possible.
Weather & Seasonal Conditions
Birdees Box products are natural seed blends.
We recommend storing your order in a cool, dry place upon receipt.
We are not responsible for damage caused by improper storage after delivery.