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Frequently Asked Questions

What makes Birdees Box different?

Birdees Box is built around bird-first, humane feeding. Our blends are thoughtfully curated with seasonal awareness and quality ingredients - no gimmicks, no harmful deterrents, and no shortcuts. We believe in observing birds and supporting them responsibly.

Where do you ship?

We currently ship throughout Ontario, with plans to expand across Canada soon. Shipping rates are included in the subscription price and timelines are calculated at checkout based on your location.

How often will I receive my subscription?

Subscriptions are delivered on the schedule you select at checkout (typically monthly). You can manage, skip, or cancel your subscription through your account portal.

Can I cancel my subscription anytime?

Yes. You may cancel your subscription at any time before your next billing date. Once an order has been processed and shipped, it cannot be canceled or refunded.

What types of birds will your blends attract?

Bird activity varies by region and season. Our blends are designed to support a variety of common backyard species, but wildlife behavior is naturally unpredictable.

We encourage observation — noticing who visits, how often, and how patterns change through the year.

Do you use squirrel deterrents like hot pepper?

No. Birdees Box does not use capsaicin, hot pepper, or pain-based deterrents. Our focus is on bird-first, humane feeding.

How should I store my seed?

Store your seed in a cool, dry place in an airtight container to maintain freshness. Proper storage helps protect against moisture and pests.

Do you offer local delivery?

Select Sudbury-area postal codes may qualify for local delivery. If available, this option will appear at checkout.

Can I return bird seed?

Due to the nature of our products, seed blends cannot be returned once delivered. If your order arrives damaged, please contact us within 48 hours with photos.

I have a question not listed here.

We’d love to hear from you. Please contact us through our website or email us directly.