Food & Perishable Products
Due to the nature of our products, birdseed blends cannot be returned or exchanged once delivered.
We are unable to accept returns on opened or unopened seed products for health and safety reasons.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
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Contact us within 48 hours of delivery.
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Include your order number and clear photos of:
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The outer packaging
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The product received
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Any visible damage
Once reviewed, we will determine the appropriate resolution, which may include a replacement or refund.
Lost Shipments
If your package is marked as delivered but cannot be located:
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Please check with neighbors or building management.
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Contact the carrier directly.
If the issue remains unresolved, contact us and we will assist in investigating the matter. Resolution will be determined on a case-by-case basis.
Quality Concerns
We stand behind the quality of our blends.
If you have concerns about freshness or product quality, please contact us within 7 days of delivery. We may request photos and additional details to assess the situation.
Subscription Orders
Subscription orders are processed automatically according to the schedule selected at checkout.
If you wish to modify or cancel your subscription, changes must be made at least 3 business days prior to your next billing date.
Once a subscription order has been processed and shipped, it cannot be refunded.
Refund Method
Approved refunds will be issued to the original method of payment.
Please allow 5–10 business days for processing once approved.
Contact Us
For any return or refund inquiries, please contact:
Birdees Box
stacey@birdeesbox.ca